Application Support Plans from PTP offer tremendous value.
PTP delivers the application support you need without increasing your headcount or relying on an in-house development team that can’t respond quickly enough to your needs. You get access to the broad and deep resources of the PTP team, which ranges from .NET and SharePoint developers to SQL DBAs and project managers, all with one phone call or email today.
Our dedicated support team will maintain the health of your Web applications and related components, and work on any reported bugs, enhancements or training.
At the start of a support plan project, PTP developers conduct an initial code review to familiarize themselves with your systems. We review all documentation that exists (specifications, database schemas, test plans, etc.). A Project Manager will be assigned to serve as the primary liaison to you. The Project Manager works closely with our customer account manager to ensure timely and high quality response to all your support requests.
Support is available for:
- SQL Database
- Custom .NET applications
- Critical Issue Support
- Non-critical support
- Hosting and cloud services