People, Technology and Processes, LLC, a Service-Disabled Veteran Owned Small Business, has been awarded a contract by the Department of Veterans Affairs to redesign the My HealtheVet (MHV) portal to improve the user experience/functionality, broaden platform integration, and leverage recent technology.

My HealtheVet is a web-based application that creates an online environment where Veterans, family, caregivers, and clinicians may come together to optimize Veterans’ health care. Web technology, combined with essential health record information enhanced by online health resources, enables and encourages patient/clinician collaboration. My HealtheVet is the Department of Veterans Affairs’ (VA) Personal Health Record (PHR) and primary automated eHealth support tool.

The redesign efforts include reviewing industry best practices for User Interface (UI) / User Experience (UE) design, reviewing and synthesizing previous design and user need assessments, development of comprehensive and prioritized requirements, iterative design development that includes consideration of implementation across a full range of platforms (desktop, laptop, kiosks, and mobile devices).